Support
This page has everything you need when something is unclear or has gone wrong: whom to write to, what to include in your message, what you can do yourself, and where to turn if the answer does not satisfy you.
Contact
The main channel. A written question stays on record, and the answer is written too — everything can be checked later.
When the matter is urgent or easier to explain in words.
For official correspondence and sending documents.
What to include in your message
This is not bureaucracy — it is the shortest route to an answer.
- The order number — shown in your account, on the order card
- What happened — briefly but specifically: at which step, what you expected, what you got
- What you want — a refund, a replacement, a clarification or something else
- A screenshot, if you saw an error message
You can do it yourself
Personal details
Details are entered in your account and saved immediately. If something needs correcting, the reason is shown right there — together with the "Correct details" button.
My account →Account deletion
Deletion is done from your account, without writing to us. It cannot be undone: personal details and identity document details are removed, and order records remain in anonymized form.
Account →Frequently asked questions
How is the price calculated
The calculation is based on the price and weight of the item and includes the purchase in the US, domestic shipping within the US, air freight and delivery to your address in Armenia. All of that is one amount. Shown separately are only the customs duty and state fee paid to the government.
How long is the price valid
The offer is valid for 72 hours. During that time the price of the item does not change. The price is final: any difference in weight or customs is on us. The total amount in drams is recalculated at the exchange rate on the day of payment. After the period expires, a "Recalculate price" button appears on the page.
Why do you ask for personal details
Customs legislation requires identification of the recipient. The goods are cleared through customs in the name on the document, so the details must match exactly. We do not ask for and do not keep a copy or photo of the document — customs clearance needs the details, not the image.
What happens if the item is unavailable
If the item has sold out at the store, we contact you and refund the full amount by the same payment method within 3–5 business days. Your money does not stay with us and does not turn into a bonus.
If the answer does not satisfy you
The procedure for filing a complaint, the time limits for reviewing it and the means of out-of-court dispute resolution are set out in clauses 24 and 25 of the Terms of Use. None of them is a precondition for going to court.
Complaint procedure →