Contact
Questions about your order, delivery or account? Here you’ll find quick fixes you can try yourself, as well as every way to reach our support team.
Contact
The main channel. A written question stays on record, and the answer is written too — everything can be checked later.
Legal details
- info@artshipway.com
What to include in your message
This is not bureaucracy — it is the shortest route to an answer.
- The order number — shown in your account, on the order card
- What happened — say briefly and clearly at which stage the problem occurred
- What you want — a refund, a replacement, a clarification or something else
- A screenshot, if you saw an error message
You can do it yourself
Order status
Every stage is visible in your account — from purchase to delivery.
My orders →Forgotten password
The reset link is sent to your email. There is no need to write to us.
Reset →Personal details
Details are entered in your account and saved immediately. If something needs correcting, the reason is shown right there — together with the “Correct details” button.
My account →Account deletion
Deletion is done from your account, without writing to us. It cannot be undone: personal details and identity document details are removed, and order records remain in anonymized form.
Account →
Frequently asked questions
How is the price calculated
The price is calculated from the item’s cost and weight and covers, in one total, the purchase, shipping within the US, air freight to Armenia and delivery to your door. Only the customs duty and state fee required by law are shown on a separate line (if the duty-free limit is exceeded).
How long is the price valid
The offer is valid for 72 hours. During that time the price of the item does not change. The price is final: any difference in weight or customs is on us. The total amount in drams is recalculated at the exchange rate on the day of payment. After the period expires, a “Recalculate price” button appears on the page.
Why do you ask for personal details
Customs legislation requires identification of the recipient. The goods are cleared through customs in the name on the document, so the details must match exactly. We do not ask for and do not keep a copy or photo of the document — customs clearance needs the details, not the image.
What happens if the item I ordered has sold out at the store
If it turns out at the time of purchase that the item is no longer available, we will let you know right away and refund the full amount to your card within 3–5 business days. The money is not frozen on a balance and is not turned into a mandatory bonus.
If the answer does not satisfy you
The procedure for filing a complaint, the time limits for reviewing it and the means of out-of-court dispute resolution are set out in clauses 24 and 25 of the Terms of Use. None of them is a precondition for going to court.
Complaint procedure →